How to Order
Your simple 5-step guide to shopping with confidence.
New here? We’ve made it easy. Follow these simple steps to place your first order.
Start Here
Create your experience
New here? We made the first order process simple. You can browse, create an account, earn XD Points, and move through checkout with confidence.
- Browse our premium cannabis selection.
- Create an account quickly, or continue as a guest.
- Sign in to earn XD Points and unlock rewards.
- Enjoy a smooth, secure shopping experience.
- Sign in to earn loyalty points on every order.
- Look for special offers and free gifts before checkout.
Pick Your Products
Browse, select, and add with ease
Open the shop, choose the products you want, select the weight or variation where needed, then add them to your cart.
- Open the Shop page and browse categories.
- Choose the product size or variation.
- Press Add to Cart when you are ready.
- Use Wishlist if you want to save something for later.
- Product pages show stock, payment icons, and points where available.
- Add everything first, then review your cart before checkout.
Review Cart & Checkout Details
Confirm your items before moving forward
Review your cart carefully before checkout. Confirm your products, quantities, coupon or tip selections, and total so everything looks right before you continue.
- Confirm product names, sizes, and quantities.
- Review your subtotal, shipping, and any free gift items.
- Apply a coupon if you have one and double-check tip selections.
- Press Proceed to Checkout when everything looks correct.
- Use the cart page to catch any quantity or free gift issues before checkout.
- If something looks off, update the cart first, then continue once totals are correct.
Choose Your Payment Method
Secure options with clear instructions
On the checkout page, enter your billing and shipping details, then choose the payment method that works best for you. Interac e-Transfer is a popular option, with card and crypto available where eligible.
- Enter your email, phone, and address details carefully.
- Choose Interac e-Transfer, credit card, or crypto.
- Read the payment notes and required confirmations carefully.
- If one method does not work, choose another available method.
- Payment instructions are shown on the Thank You page and may also arrive by email.
- For card payments, your billing details should match your card information when applicable.
Confirmation & Shipping
We take it from here
After placing your order, you will receive confirmation details by email. Once payment is verified, the order moves forward for packing and shipping.
- Check your inbox and junk folder for order emails.
- Your order may show on hold until payment is confirmed.
- Tracking details are sent once your order ships.
- Contact support if anything looks unclear.
- Orders are packed discreetly and handled with care.
- Support can help if you miss an email or need clarification.
First-Time Customer FAQs
Trust-building answers grouped by topic, simplified from the main FAQ for new customers.
Do I need an account?
You can browse freely, but creating or signing into an account helps with faster checkout, order tracking, and XD Points where eligible.
Do I need to be 19+?
Yes. Customers must be 19 years or older before placing an order.
Are product photos real?
Product photos are taken in-house. Actual product color may vary slightly because of lighting, batches, and screen settings.
Are taxes already included?
Yes. Product prices shown on the site already include applicable taxes, so there are no surprise tax charges added on top.
Can I get help if I’m stuck?
Yes. Use live chat when available or email support, and the team can help with products, checkout, payment, or order questions.
How do I place my first order?
Browse products, choose your weight or option, add to cart, review your cart, then continue to checkout and follow the confirmation steps.
Is there a minimum order?
Yes. Orders must meet the minimum total after discounts or points are applied before checkout can proceed.
Can I edit my cart before checkout?
Yes. The cart page is where you can update quantities, apply coupons, redeem points, and review your total before checkout.
Do coupons affect free gifts?
Yes. Free gift eligibility is based on your final total after discounts are applied, so review the cart total before continuing.
Can I pick up my order?
No. XD Selection is mail-order only and does not offer direct pickup at this time.
What payment methods are available?
Checkout may offer Interac e-Transfer, credit card, and cryptocurrency depending on the order and available options.
Where do I get payment instructions?
Payment instructions are shown after checkout and may also arrive by email. Review them carefully before sending payment.
Is there a credit card fee?
Credit card payments may include a processing fee. Prepaid credit cards are not accepted.
Can I pay with crypto?
Yes, supported crypto options may include BTC, ETH, and USDT where available at checkout.
Why is my order still on hold?
Orders can stay on hold until payment is received, matched to your order, and confirmed. Once verified, processing can move forward.
Where do you ship?
XD Selection ships within Canada only. Canadian addresses are required.
When does free shipping apply?
Free express shipping applies once your final order total reaches the qualifying amount after discounts and points.
How long does shipping take?
Most express shipments arrive in about 2–3 business days, though some locations may take longer depending on courier routing.
When will my order ship?
Orders are shipped Monday to Friday. Payments received after the cutoff or over the weekend usually move into the next business shipping window.
Why is tracking not updating yet?
A label can be created before the courier scans the package. Tracking usually updates after the first courier scan.
Is the packaging discreet?
Yes. Orders are packed with privacy in mind using discreet packaging steps before shipment.
How is odor controlled?
Products are vacuum-sealed and placed in smell-proof packaging to help keep the shipment discreet.
How is the package protected?
Sealed items are placed inside a sturdy parcel box to help protect the order while it is in transit.
Can I change my address after shipping?
No. Once a package has shipped, address changes are not made. Double-check your full address before checkout.
What address details matter most?
Include the full and correct address, especially unit or apartment numbers, to help prevent courier delivery issues.
Support is easy to reach.
If anything feels unclear, our team can help guide you through products, checkout, payment, or order questions.
- Live chat support when available
- Email help for order questions
- Clear payment instructions after checkout
